A lot of small businesses are switching to business VOIP phone systems. There are numerous advantages for using VOIP services. While many businesses have noticed this and making the most of it, there are many small businesses that are overlooking important features of business VOIP that can benefit them. Apart from standard voicemail, toll free numbers, call waiting, remote operation and call forwarding, there are various amazing features that can help any small business keeping them ahead of the game.
Door Phone Integration
One of the features is integrating your door phone with the VOIP system. This will enable you to have two way calls with any visitors and once they are worthy, you can unlock the door. This is an excellent way to upgrade the security system in the building.
This is an amazing feature for business men who are always on the road. These features are known as find me / follow me. This call routing feature allows users to create a list of possible numbers where you can be reached before the call gets routed to voicemail. For example, the first two rings will happen on your office phone, the next two rings happen on your cell phone and the last two rings will be on your home phone number. If all the numbers in the list are exhausted, the call gets routed to voicemail.
One of the main reasons business VoIP systems can prove to be beneficial to your organization is the cost factor. It is a lot cheaper to the traditional calling methods. You can use it to make long distance calls and you will not have to spend too much money on these calls. Businesses that have a global presence, BPO’s and call centers can take advantage of this pricing and switch to VOIP.
While VOIP might sound complicated, this system is very user friendly and your employees will benefit from it. They no longer need to hold a receiver in their hand while talking to the customers. All they need is a computer and a headset and they are good to go. This helps them to solve all the customer queries in a less amount of time without having to put them on hold. Business VoIP systems help to increase your call flow, and thus help to increase business. It also keeps customers happy since they do not have to wait for a long time to speak to your employees anymore and they get their solutions in no time.
One of the main reasons business VoIP systems are so popular is because they are reliable. While the calling rates are cheaper, the quality of the calls is a lot better with the business VoIP system. There is no lagging, no call drops and no disturbance in the line since the system uses the internet to make the calls rather than a telephone which is known to face all these problems.